Coupon Question And Answer – Best Of Ask I Heart Publix 5/28

May 28, 2014 

Publix QA 2 Coupon Question And Answer   Best Of Ask I Heart Publix 5/28

We’ve been answering questions for Ask I Heart Publix for over three years now, and we’ve definitely found that some questions keep popping up as new couponers write in. So every month we’re going to feature a “Best Of” Ask I Heart Publix, where we post some of our favorite questions and answers from past weeks, months, and years.

Don’t worry….we’ll still be answering the new questions you guys send in, too, so keep sending in those questions! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!!

Don’t forget to look under the “About” tab where you can find the questions and answers from past weeks!

Here are this week’s “Best of” questions:

  1. Has Publix changed their policy about accepting coupons after the fact when you bring in your receipt?
  2. I noticed a Target brand coupon in the matchups recently. Will my store really take that coupon?
  3. My store told me they can take manufacturer’s coupons within a day or two of expiration…is this true?
  4. I always enter your giveaways but I never win. Am I just unlucky??
  5. How does Publix choose which stores to accept as competitors?

And here are the answers!

1. Susana wants to know: Has Publix changed their policy about accepting your coupons after the fact if you forget them at the time of purchase? 

Michelle: I haven’t heard of any changes. Often some stores will make changes as they see fit based on customer activities but as far as I know there have not been any corporate wide changes.

Christy: I haven’t heard anything about this, but I would be curious to know if anyone has had Publix refuse to accept a coupon after the fact. My stores have never  been anything but accommodating if I occasionally forget a coupon and bring it in with my receipt during the following week.

2. Melissa wants to know: Can you use a Target store brand coupons for a Publix store brand? I was wondering because they aren’t the same name.

We’ve answered this question before, but it’s probably time for a refresher icon smile Coupon Question And Answer   Best Of Ask I Heart Publix 5/28 The Publix Coupon Policy states:

Q: Will Publix accept a competitor’s coupon for a private label item?

A: Yes. We’re happy to accept a coupon for a competitor’s private label product because it’s a chance to introduce you to our terrific Publix brand.

So of course the only real issue is whether your store accepts Target as a competitor. If they do, you should be all set.

If you have a question about a coupon matching for a particular item – for example, if you’re not sure that the Target brand and the Publix brand item is the same, your best bet is to ask at the Customer Service desk before you shop.

3. Allie wants to know: Up until last week, I’ve always been able to use Publix coupons within a day or two of expiration. But last week my store told me they could no longer accept expired Publix coupons at all. Then they told me that they COULD accept expired manufacturer’s coupons as long as it was only a day or so after expiration. Did I just run into an Customer Service Manager who was misinformed…or does this sound correct to you?

Christy: This sounds a bit odd to me. From what my stores have told me, it is at their discretion if they choose to take Publix coupons within a day or two of expiration. But I always thought that Publix would not get reimbursed for manufacturer’s coupons if they were redeemed after the expiration date. The next time you shop, you might want to talk to a manager about this and get some clarification.

Michelle: I think this one will vary by store. This is one that you will have to confirm at your store. As Christy said, you might want to take to a manager. It could be that the customer service person was a bit confused. My old store would accept Publix coupons a few days expired but NO expired manufacturer’s coupons at all.

4. Darienne wants to know: I always enter your giveaways but I never win. Am I just unlucky?

Christy: As you guys know I give Michelle a hand behind the scenes at all the sites, and I have seen a ton of giveaway winners never respond to their “You’re a winner!” emails! I would suggest that you ONLY comment using an email address that you check every day – and make sure that you check your spam folder every day too.

Michelle: I always have a winner but often it take lots of emails to get anyone to respond. Like Christy said, be sure and use an email you check often. Many times the giveaways are sponsored and I only have a certain amount of time to get those winners to those sponsors. I will need folks to respond quickly.

My giveaways usually have hundreds if not a thousand or more entries…so while the odds are pretty good, there may only be one winner.

5. Keilah wants to know: I’m wondering if you know anything about how Publix chooses their competitors. My store is across the street from a Fresh Market but doesn’t consider them a competitor (the competitors they do accept are miles away). I’m pretty sure that there are other Publix stores that accept Fresh Market as a competitor…so I wonder why this is the case. This isn’t a complaint because I really do love Publix – but I’m just curious.

Christy: I am always a little curious about this too. I would ask your store or assistant manager rather than Customer Service staff since the managers might have more information about the original decision about which stores to consider as competitors in your area. If you don’t get an answer there, you might call the district manager to see what they have to say. It never hurts to ask…especially when you also express how much you love your Publix :).

Michelle: I have wondered the same as well. I am not sure the rhyme or reason and other folks are in the same boat as you. Many folks have the same issue with Target. Some folks have mentioned that even having them in the same shopping center doesn’t guarantee that the coupons will be accepted. I would guess there is some rationale…I am just not sure what that is. Like Christy mentioned, you might ask the manager or DM for your area – maybe they have the scoop?!

I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. If you have a question you’d like to see answered, email me at contactiheartpublix@gmail.com. WE COULD REALLY USE SOME NEW QUESTIONS, SO BE SURE TO EMAIL OR COMMENT IF YOU HAVE ONE!

(All posts may contain affiliate links and/or have sponsored content. Read my disclosure policy.)

Comments

8 Responses to “Coupon Question And Answer – Best Of Ask I Heart Publix 5/28”
  1. theFrederick says:

    I just had another digital coupon failure on the $1.50 off Florida Grapefruit Juice. I only noticed because I specifically loaded the coupon yesterday. The clerk told me there were no applicable coupons in my account! This happens on at least one coupon every time I try to use the digital coupon. I don’t have time to stand in line at customer service for fifteen minutes to save $1.50. I guess it’s paper all the way for me.

  2. SC says:

    I wanted to respond to the acceptance of the expired coupons. If you ask before something has expired – the item is currently out and will not be in until later, a sale is not on yet, etc. – they will gladly initial the coupon (at least they have for me) and then accept them without a problem. I have also never had an issue if you like the self-cashier – it will always scan expired coupons.

    Also, I have not had any problems with redeeming a coupon later with my receipt.

  3. SC says:

    I wanted to respond to the acceptance of the expired coupons. If you ask before something has expired – the item is currently out and will not be in until later, a sale is not on yet, etc. – they will gladly initial the coupon (at least they have for me) and then accept them without a problem. I have also never had an issue if you like the self-cashier – it will always scan expired coupons.

    Also, I have not had any problems with redeeming a coupon later with my receipt.

  4. Gayle says:

    I love these Q & A because it is like a little Publix test to see if I know the answers. And I always learn something new! Thanks!

  5. Amber says:

    As far as the competitors of each store that was determined by the store manager when the first started taking competitor coupons. I am sure that many store managers have changed since then, but that would be something to speak to the store manager about.

  6. Chris says:

    As far as Publix coupons, those expiration dates are firm. A manufacture agrees to rebate publix for any store coupons redeemed by LU# during the time the coupon is valid. With Manufacture coupons, those get sent off to a clearinghouse for processing. Retailers have anywhere from 30-180 days past expiration to redeem (depends on manufacturers agreements). So taking an expired manufacture coupon that is just a day or two past expiration isn’t going to hurt the store. Determining the list of competitors is something the District manager and the local store managers discuss. Its routinely monitored when changes occur and occasionally they may remove a competitor if they see fit. The idea of accepting competitor Q’s is to keep the customer from visiting the competition. By removing target, is it benefiting target or publix?

    • Mr. Potter says:

      You are correct on any Publix coupons and competitor coupons, the only exception on the Publix coupons is if you had a rain check on a item when the Publix coupon was valid

  7. gloria sheffield says:

    i live in covington and i shop at publix a lot how do i get on the mailing list to get coupons like $5.00 off $30.00 publix coupon i see others with this coupon nd i need one too 150 sears circle covington ga 30016

(All posts may contain affiliate links. Read my disclosure policy.)

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!