Coupon Question and Answer – Ask I Heart Publix 10/9

October 9, 2013 

Publix QA 2 Coupon Question and Answer   Ask I Heart Publix 10/9
If you have a question about couponing at Publix, this is the place to find the answer! Each week my buddy Christy and I have a little coupon question and answer session here on Ask I Heart Publix. Keep sending in those questions – we love to answer them! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!!

Remember–there is a tab at the top of the site under “About” titled “Ask I Heart Publix” where you can find the questions and answers from past weeks!

Here are this week’s questions:

  1. I noticed a Target brand coupon in the matchups this week for the Publix Ice Cream sale. Will my store really take that coupon?
  2. How many items from a BOGO pair count toward a rebate?
  3. What items count toward the $50 required for the gas card deal?
  4. How do I remove a digital coupon from my “clipped” list?
  5. What is the best way to rectify the incorrect use of a coupon at Publix after it has occurred?

And here are the answers!

1.Melissa wants to know: Can you use a Target store brand coupons for a Publix store brand? I was wondering because they aren’t the same name.  I noticed it on the ice cream deal for this upcoming week. Thanks!

We’ve answered this question before, but it’s probably time for a refresher icon smile Coupon Question and Answer   Ask I Heart Publix 10/9 The Publix Coupon Policy states:

Q: Will Publix accept a competitor’s coupon for a private label item?

A: Yes. We’re happy to accept a coupon for a competitor’s private label product because it’s a chance to introduce you to our terrific Publix brand.

So of course the only real issue is whether your store accepts Target as a competitor. If they do, you should be all set.

If you have a question about a coupon matching for a particular item – for example, if you’re not sure that the Target brand and the Publix brand item is the same, your best bet is to ask at the Customer Service desk before you shop.


2. Phinn  wants to know: When there are BOGO items on the “Running Out? Run In” rebate, does one item or two of the items count toward the $30 rebate threshold?

Christy: I know this can be different from rebate to rebate, but since I am here in Florida with “true” BOGO, I have only ever counted one BOGO item toward any rebate amount. I always figured that made sense because only one item for every pair has a price attached – the other one comes up as “$0.00″ after promotion. This will be different in states with half price BOGO – you should be able to count the cost of both items toward your rebate.

Michelle: The best way to be safe is to just count the amount in the total. As Christy mentioned above…if one rings up at $0 then that is what you’d consider “spent” toward the rebate.

3. Erica wants to know: I’ve never bought one of the gas card deals. Does $50 of groceries just exclude any alcohol and tobacco or does it mean you can only buy food items and excludes things like toothpaste and paper towels?

Even though the gas card coupon says “with any $50 grocery purchase,” you can pretty much purchase any item in the store as long as it totals $50. The only exceptions are listed on the coupon – phone and gift cards, alcohol, tobacco, lottery items, money services (like Western Union), postage stamps, and prescriptions do not count towards your $50.

4.  A bunch of folks wants to know: How do I remove a Publix digital coupon that I’ve clipped from my list?

This is a follow up question to our questions from two weeks ago – we got so many comments about this that we thought it would be a good idea to post a great answer that Valerie found for us. Valerie says:

I sent Publix an email about removing the digital coupon from my queue and received the following…

Dear Consumer,

Thank you for your interest in the Publix Digital Savings program! The option to “Unclip” a coupon that you have previously clipped is not available. Once the coupons expire they will come off of the account automatically. We do apologize for any inconvenience this causes you.

The only time this should be an issue is when you “clip” two coupons for the same item with different values (for example, right now I have a $1/1 Jif Hazelnut Spread coupon a $0.75/1 Jif Hazelnut Spread coupon clipped on my account). To be sure the right coupon comes off your account, you’ll need to watch the screen carefully and if the wrong value comes off, you can talk to your customer service desk.

5. Bryan wants to know: I read the shopping trip reports in the Friday Finals last week.  In one report, there was a link to a manufacturer’s coupon that I had missed.  I printed a couple of copies and added the item to my shopping list.  When I checked out, the coupon didn’t scan so the cashier overrode and manually entered the coupon.  I didn’t think anything about it but later e-mailed the coupon link to my sister so that she could use it as well.  She paid more attention than me when she printed the coupon and noted that it was actually a coupon valid only in Canada, so she elected not to use the coupon.

None of us want to engage in fraudulent coupon usage, whether intentional or not.  What is the best way to rectify the incorrect use of a coupon at Publix after it has occurred?

Christy: I would take the receipt to my customer service desk, bring the issue to their attention, and ask that they reverse the credit for that coupon. Even though this may not be a big deal to the customer service staff at your store – they will know that you are an honest couponer – and that is worth more than any coupon value!

Michelle: I would also notify customer service. They might still be able to pull the coupon from the bag before it’s submitted for redemption. Chances are they will just thank you for letting them know…but I know I certainly would feel better knowing that I tried to make it right.

I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. We are really running low on questions to answer, so if you have a question you’d like to see answered, PLEASE send it in!! Just email me at contactiheartpublix@gmail.com.

(All posts may contain affiliate links and/or have sponsored content. Read my disclosure policy.)

Comments

11 Responses to “Coupon Question and Answer – Ask I Heart Publix 10/9”
  1. BeckyG says:

    Where is the running in running out rebate at? I can’t find it! Thanks

  2. Cassie says:

    These are actually really useful questions for me!

  3. Mary says:

    Question #4: I got the same reply a few days ago when I emailed Publix asking if there was a way to remove a digital coupon. I mentioned (politely) that Winn Dixie DOES have that option with their digital Q’s and to please consider it in the future. They did say they forwarded the suggestion to the appropriate department, so if anyone hasn’t contacted them yet, maybe more requests for this feature would help! Email them at PublixSupport@inmar.com :)

  4. K says:

    Can we stack regular paper coupons with digital coupons?

    • D says:

      The Publix digital coupons are manufacturer coupons, not store coupons, so no, you can’t stack them. They will not double either. I wait & enter my phone number for the digital coupons AFTER all my paper coupons have been scanned.

  5. DontMisUseQs says:

    Market Pantry Ice Cream isn’t a half a gallon like the Publix Ice Cream is. It’s not a match for me because the sizes are different.

    • Jenn says:

      You’re right about the sizes being different, however, the Target coupon prints as “$1 off with purchase of two 1.5 qt. or larger Market Pantry frozen dessert items”. The addition of “or larger” solved the issue at my Publix!! :)

  6. Linda says:

    Another blow to couponing. My Publix has notices up that they will stop honoring Target coupons as of 10/15. They say it’s because the local Target is not a super store but they’ve been honoring them for a long time. I’m just outside Atlanta.

  7. Karly says:

    I’m a Publix customer in Tallahassee, FL. For a recent Running Out, Run In rebate I counted both items in the BOGO toward the rebate (my purchase wouldn’t have totaled $30 otherwise), and received the gift card in the mail! For example, my BOGO rang up as:

    *Item 1: $3.89
    *Item 2: $3.89
    -$3.89

    On the receipt, I just highlighted the starred lines. Not sure if it was just a mistake that my rebate was accepted, but their rules are not clear, so it is not against their policy.

  8. Bryan says:

    A follow-up to #5 – I took Christy & Michelle’s advice and went back to the store and explained what happened. Although I was prepared to reimburse the store for the coupons, the manager and staff could not have been nicer and said that it was not necessary. Their response makes me want to be even more vigilant to insure that I am couponing legitimately.

    I will look at coupons and links more carefully now, especially those from other sites. Christy & Michelle do a great job with the links on iheartpublix, but they cannot, of course, monitor every coupon link in every shopping trip on Fridays. It is up to each of us to insure that we coupon correctly.

(All posts may contain affiliate links. Read my disclosure policy.)

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