January 23, 2013
If you have a question about couponing at Publix, this is the place to find the answer! Each week my buddy Christy over at Winn Dixie on a Dime and I have a little coupon question and answer session here on Ask I Heart Publix. Keep sending in those questions – we love to answer them! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!!
Remember–there is a tab at the top of the site under “About” titled “Ask I Heart Publix” where you can find the questions and answers from past weeks!
Here are this week’s questions:
- I know you run I Heart Kroger too…what’s your third site?
- Can I use Military Store coupons at Publix?
- This item I want to purchase is never on the shelf at my store, but they do have it in stock – what do I do?
- Have you run into Publix cashiers or managers talking about a “new way to read coupon restrictions”?
- Do you still shop at the pharmacies or Target?
And here are the answers!
Michelle: This is one of those things that will vary by store. Some stores will see them as a competitor coupon and other will not allow them at all. It’s best to ask at your store. They will scan as a manufacturer’s coupon though they are intended to be used at the commissary.
Christy: I have not run into Military store coupons in the past so I can’t speak from personal experience here. However, I was under the impression that Military stores coupons are treated like any other competitor coupon…if your store accepts them as a competitor, then you can use them. Commenters – tell me if I am correct!
It’s embarrassing enough to purchase this item without having to ask someone to check the back for me too, and it’s inconvenient for me to drive another 20 minutes to another Publix. Is it possible to call Publix and ask them to go to the back and put the item on the shelf for me so when I go in I can buy it?
Michelle: Absolutely call ahead. You might even arrange for your store to make sure they order the quantity that you need ahead of time so that the shelves are always stocked. The grocery manager may not be aware that they are not keeping that item stocked. Calling allows you some anonymity and I am sure the staff at Publix would be able to help!
Christy: I would say that you should definitely call ahead of time to see if they have the item you need in stock, especially if this has happened to you a number of times. If it continues to happen – as in, the customer service desk tells you that the item is in stock but it’s not on the shelf when you arrive – I would talk to a manager about the situation.
My thought is that it’s better to have one embarrassing conversation with a manager, and have them correct the problem (those shelves not being stocked regularly), rather than have a series of embarrassing conversations with stock people or cashiers. Just my 2¢!
4. Laurie wants to know: I had quite a surprise at my local Publix last week. I had three BOGO free deals in my cart (ice cream, dog treats and bacon so not three of the same deal). I handed two coupons over for each offer (2 $1/1 ice cream, 2 $1/1 dog treat and 2 $1/1 bacon) and the clerk read the coupons and said she could only take one coupon for each deal (so 3 coupons, not 6). She pointed out that my coupons said “Limit One Coupon per Purchase” so only one coupon on a like item per trip (said it had nothing to do with the BOGO deal, just two same items).
I said every coupon says that, it means one coupon per item not trip. She pulled the manager over and he said the same thing (new explanation on how to read the coupons was just passed out) but he would accept all 6 since I didn’t know. I tried “contact us” on the Publix website and after typing everything out it came back as not found when I hit submit. Has anyone else run into this?
Michelle: You are absolutely in the right in this situation. You may have to remind your cashier that each item is a purchase. The wording on the coupon is just to prevent folks from using multiple coupons to discount one item (one purchase). Now, had the coupon said limit one coupon per TRANSACTION, the cashier would have been correct in only allowing one coupon to be used on those items.
Now, if they had indicated that you could only use one coupon due to the BOGO sale…that would have been incorrect too. That is specifically addressed in the Publix Coupon Policy: “For a buy-one-get-one free (BOGO) offer, each item is considered a separate sale.”
No matter what the case was, it seems the cashier was incorrect. I am sure it was an honest mistake, she just did not understand the wording.
Christy: Michelle has it exactly right. If you continue to have trouble with a particular cashier or manager about this, I would talk to the store manager or even call corporate and talk to the district manager to get their take!
Christy: For a while there I was shopping CVS and sometimes Walgreens weekly. But especially now, with a new baby in the house (he’s doing GREAT by the way!), I find it harder to run those little “quick trip” errands that inevitably take an hour no matter how well you plan.
I gave up on Walgreens completely when they introduced their new “Points” system – it was just too much extra work. Now when I need a pharmacy deal I shop CVS…yes, they have stricter limits on deals, but I like how straightforward the ExtraCare Bucks system is. I do find that I can get really nice prices there sometimes…and in the weeks where I don’t see anything I need, I just don’t shop.
Target is on the other side of town (a 20+ minute drive) for me, so I don’t get there often. When I know that I will be stopping by Target, I do check the blogs for any BIG coupon deals that I might want to grab. However, I usually end up at Target with my husband and kiddo in tow after we’ve gone out to eat (we call it our “married people date”)….so you can imagine how much deal shopping I manage to get done on THOSE trips :).
Michelle: I have not kept up with the drugstore deals in quite a long time. Years ago, the systems were so much easier and the deals were MUCH better. Now, it requires so much effort that I just gave up all of them. I just don’t have the time to play the game any more and the deals just don’t seem nearly as good. I will also add – I used to jump at every hot deal at the drug store and found I never used half of the items I bought. I spent too much time trying to stay on top of it all and rarely got deals for things that I actually used.
Also, I have become a real pro at knowing what we use and how much we use throughout the year. We just don’t need a lot of things at my house. We are rarely sick and have yet to go through more than 1 bottle of pain medicine per year in the past 5 years that I have tracked our usage. Same goes for cold medication, eye drops, cough medicine…the list goes on and on. Unless you count the boys’ Ovaltine and hubby’s Diet Coke addiction – there is nothing we HAVE to have at my house. We are pretty easy going and not brand specific on anything – we use what I get good deals on. We do have preferred items and when I can get a deal I will grab it. But, in my world FREE Colgate toothpaste works just as good as the $3 Crest
I do shop at Target but really it is just to get socks, underwear, birthday presents and things like that. The Target in my area is just a regular store and not a Super Target so I can’t get the food deals that some folks can get with the bigger stores.
I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. If you have a question you’d like to see answered, email me at firstname.lastname@example.org.