October 10, 2012
We’ve been answering questions for Ask I Heart Publix for over two years now, and we’ve definitely found that some questions keep popping up as new couponers write in. So every month we’re going to feature a “Best Of” Ask I Heart Publix, where we post some of our favorite questions and answers from past weeks, months, and years.
Don’t worry….we’ll still be answering the new questions you guys send in, too, so keep sending in those questions! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!!
Don’t forget to look under the “About” tab where you can find the questions and answers from past weeks!
Here are this week’s “Best of” questions:
- How do you prevent your receipts from fading?
- How do you deal with the customers in line behind you getting upset over your coupon usage?
- Can I use coupons from a Florida Publix coupon booklet at my store in Alabama (or any other state)?
- Do you have any good tips for how to remember what great coupons you have so that you can definitely use them?
- How do you interpret the Publix Promise?
And here are the answers!
1. Kristi wants to know: How do you prevent your receipts from fading? I wanted to submit a receipt for a rebate and it was so faded (it was stored safely in my binder folder) that I was not able to submit it.
Christy: From what I’ve read, the chemicals in the receipts can react to different elements- in this case, plastic – which can make them fade more quickly than normal. You might want to store your receipts in a paper envelope or folder and see if that makes a difference. Another thing that can react with the receipts is heat – so make sure that you keep your binder cool if you’re going to keep your receipts in there!
Michelle: Christy is right. I keep my receipts in an accordion folder that stays beside my desk. I don’t have many issues with fading…but a receipt left in my car will be quick to fade. Also, if you know you will be sumbitting a receipt for a rebate –make a copy so that you can submit it with your original receipt. I usually make a copy and store a copy as a file on my computer in case there are any issues with the rebate.
2. Nicole wants to know: How do you deal with the customers in line behind you getting upset over your coupon usage? I had a man today make me feel awful for using so many and holding up the line. I normally don’t make eye contact to avoid confrontation but he was huffing and puffing saying “man, there’s more??” every few seconds. I looked at him and told him that I have 7 kids and every bit saved helps. But he still kept making comments. What do you guys do? And yes…I do have 7 kids ?.
Christy: I make sure to smile and make eye contact with whoever is in line behind me right away, and if at all possible, I tell them BEFORE they start to unload their stuff on the belt that I have a number of coupons so it may be a few minutes. In many cases, people actually thank me for telling them and go to another line. If they stay and wait, though, I always thank them for their patience after my order is done (for the record, I always thank my cashier for their help as well – it’s got to be a little daunting to face a pile of coupons like the one I’m usually carrying!). However, in a case like you’re describing, there probably wasn’t anything you could do – it sounds like that guy really just wanted to be a jerk. I think you handled it as well as you could!
Michelle: I do the exact same thing as Christy…I give people a forewarning and let them decide if they want to wait. Often my store will open a lane just for me to make everyone’s life a little easier! There will always be the occasional person who acts like those five minutes of waiting is sheer agony. For each of those rotten eggs there are five others who will cheer and congratulate you for your savings!
I have to admit I have a little devilish side. When someone behind me starts up with comments and huffing and puffing. I make a point to make a comment…Wow, $65 in savings! Then when they huff again…Wow–over $100 in savings–boy my savings account is looking good!
3. Veronica B. wants to know: I live in Birmingham, AL. On a recent trip to Florida I went to a Publix to look for coupons, and I picked up several booklets that I have not seen in circulation in Birmingham. Am I able to use those coupons in my Birmingham store?
Christy: Yes, you can absolutely use those coupons at your store as long as they’re still valid (or longer if your store accepts expired Publix coupons!) – to the best of my knowledge any Publix will accept any coupon with an LU# on it. The only exception here is if the coupon specifically states that it’s valid only at a particular store (but most of them don’t say that).
4. Christie wants to know: I print a lot of the printable coupons that you feature. I don’t keep a binder for my coupons; instead I use envelopes (I keep them in cosmetic bag). I always end up forgetting what coupons I have printed and they end up expiring! Any good tips on how to make sure they get used?
Christy: I’ve been struggling with the same thing for a while now, and finally I just started to keep a separate envelope marked “Really Good Coupons.” Yes, it’s one more envelope I have to look through as I get ready for my shop, but it’s helped a lot so far! Commenters, do you have any other tips you’d like to share?
Michelle: I also have a pouch of coupons that I keep at the front of my binder with any coupon that I like. It can be high value coupons or coupons that I want to use before they expire. Each week when I am making my list I go through that pouch to see if there are any that I want to add to my list for that week. I would also love to hear any good tips that you guys have to share!!
I ask this knowing that your answer is going to be, “It depends on your store”!! Really what I’m wondering is how you think this scenario should work out: I went to Publix specifically for refrigerated parmesean cheese. I saw that the sign in the fridge case said they were BOGO. That seemed a bit odd to me, because I thought they were BOGO the previous week, but there was no date on the sign, so I thought maybe it was an unadvertised sale and I grabbed 2.
When I checked out, they rang up full price, so I told my cashier about the sign, and she gave me one free. I am definitely not one to argue, but I really thought I should’ve gotten both free. It seems to me that they offered me the falsely advertised price (which I think any grocery store would do) and that they weren’t really honoring the Publix Promise. What do you think?
Michelle: Nope…this one is easy as it is stated on the Publix website:
Our Publix checkout promise guarantees that if during checkout, the scanned price of an item (excluding alcohol and tobacco products) exceeds the shelf price or advertised price, we will give the customer one of that item free. The remaining items will be charged at the lower price.
So you should have only received one free and the other should have been charged at the display price.
I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. If you have a question you’d like to see answered, email me at firstname.lastname@example.org.