October 17, 2012
If you have a question about couponing at Publix, this is the place to find the answer! Each week my buddy Christy over at Winn Dixie on a Dime and I have a little coupon question and answer session here on Ask I Heart Publix. Keep sending in those questions – we love to answer them! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!!
Remember–there is a tab at the top of the site under “About” titled “Ask I Heart Publix” where you can find the questions and answers from past weeks!
Here are this week’s questions:
- What is the proper way to use the Publix digital coupons?
- How do you ensure that the cashier actually deducts all of your coupons?
- Once a store is out of booklets, do they get more?
- If you have a coupon that requires the purchase of a particular item, does it “use up” that item so that other coupons cannot be used?
- Do you think you are required reading for Publix store managers?
And here are the answers!
1. Kristi wants to know: What is the proper way to use the Publix digital coupons? Sometimes I have a coupon for an item on my digital coupons but a better paper manufacturer’s coupon. I’ve noticed that the computer will take them both…what do I do in that situation?
Christy: Digital coupons are not available in my area yet, but Michelle wrote a pretty detailed post about Publix digital coupons over here that is really helpful. According to the Publix Frequently Asked Questions, “Should a paper coupon be accepted for an item, the digital coupon will not be accepted and will remain in your account for future use” so it looks like you should not be able to use both coupons on a single item.
If you are noticing that there is a glitch in the Publix system that is allowing you to use both coupons, I would bring it to the attention of your store management or call Publix Corporate to let them know. You obviously can’t control which digital coupons are being credited to your bill once you give the cashier your registered phone number…but you do want to make sure that you use the new system the way it was intended!
Michelle: I think that at some point the computers will be smart enough to only allow one coupon to be used. My Kroger folks have learned to never load a digital coupon if you have a better value paper coupon. At Kroger the eCoupon will be used first and then not allow the paper coupon to used (unless you have an additional product to attach to the coupon).
2. Bella wants to know: How do you ensure that the cashier actually deducts all of your coupons? Coupons tend to stick together (especially printed ones), plus many are different size, and if I don’t watch like a hawk at the register, I frequently notice – at home – that some of my coupons were not deducted.
Michelle: I usually offer coupons in sets so that I can watch them be scanned. It is not so much that I don’t trust the cashiers but I often have to change my game plan while I am at the store.
Handing them over a few at a time lets me double check myself and make sure they all get scanned. I think sometimes cashiers can be overwhelmed with a huge stack of coupons…this way they can do a little at a time.
I am also a crinkler To help me keep my coupons separate I will crinkle the coupon a bit so they are easier to grab.
Christy: I found that this was happening to me just about every week, too. It wasn’t intentional, I’m sure – but I use a fairly big stack of coupons each time I shop, so one or two coupons per order got skipped pretty frequently.
What I’ve started to do is wait until the end of the transaction once everything is scanned, and then hand over each set of coupons individually. First I’ll hand over any $X/$XX coupons, then all the coupons I have for a particular item. So, if I have 2 manufacturer’s and 2 Publix coupons for Scotties Tissues, then I’ll hand those over together. That way I know exactly what is being scanned when, and I can keep an eye on the register too – I know that there should be (2) $1 coupons coming off and (2) $.55 Publix coupons coming off at that moment. This way, too, the cashier can see exactly what coupons I am using for each item.
I also often have to change my shopping plan on the fly if my store is out of something or if I decide not to grab it at the last minute. So handing over coupons by one “set” of items at a time, I can also avoid any chance that I would accidentally hand over a coupon for something I didn’t actually purchase this trip.
Since I’ve started handling my coupons like this, I’ve had very few skipped coupons – and if there are errors, they are usually mine (eg I forget to hand over a coupon for a particular item).
3. Beth wants to know: You recently mentioned a new coupon sheet that Publix would make available to the public – the Stocking Spree. I have been into 2 Publix stores near where I live and neither of them have had it. One said they never received it (the manager gave me another booklet he had behind the counter which I thought was very nice!) and would not be getting it and the other one said that all the coupons were taken on the first day and that some people took way more than they needed and they were not getting any more (she was actually very rude in telling me this).
So my question is – do some stores get the coupons, and others don’t, and why? And – if they run out, is it true that they do not get any more? Just wondering.
Michelle: Believe me – I understand your frustration! My store has to keep the booklets behind the customer service desk to try and prevent folks from cleaning them out in minutes.
The stores do have a limited supply and I know my store never gets more. I keep hoping that the folks at corporate see that there is a big demand for these booklets and start offering up more. Keep your fingers crossed!
Christy: I’m not sure if my store ever gets a second shipment of coupon sheets or booklets and I just haven’t noticed, but it has always seemed to me that booklets get put out one time and once they’re gone, they’re gone. I can tell you for sure that some stores do get particular booklets and others do not – I’m not sure what determines this, but I’d love to know! Do we have any Publix employees reading that can tell us more about how the booklet process works?
4. Jennifer wants to know: If you have a coupon that requires the purchase of a particular item, does it “use up” that item so that other coupons cannot be used? For example, if I had a $1 off milk with purchase of cereal manufacturer’s coupon, could I use another manufacturer’s coupon on that same cereal?
Christy: No, you would only be able to use the $1 off milk coupon in this scenario. The Publix Coupon Policy Q&A states:
When the manufacturer issues a “$1 off the purchase of two items” coupon, it requires the purchase of two items. So, because you have to purchase both items to meet the coupon’s requirements, a manufacturer’s coupon has already been applied to both items.
You can check out the whole Publix Coupon Policy and Q &A over here.
Michelle: Christy is right and I actually did a big post on this scenario this weekend. Check it out HERE.
Christy: I doubt that this site is required reading for Publix employees…but it certainly would help management to know about the hot deals that couponers will be coming in for!
Michelle: Tee hee…of course I hope that Publix likes my site. I’d love for Publix managers to hang out here. I think they could probably get some good scoop on hot deals and get to see life on the other side of the register
I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. If you have a question you’d like to see answered, email me at firstname.lastname@example.org.