Coupon Question and Answer: Ask I Heart Publix 4/25
April 25, 2012
Keep sending in those questions – we love to answer them! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!! As always a big thanks to my buddy Christy over at Winn Dixie on a Dime who gives me so much help to get the questions answered.
Remember–there is a tab at the top of the site called “Q & A” where you can find the questions and answers from past weeks!
Here are this week’s questions:
- Did I read that there is a Senior Citizen Day on Wednesday at Publix?
- The Customer Service person at my store said all booklets and information would be at the info section at the front of the store. Is this correct? ?
- What do you do when you and/or your family really dislike a product that you have been asked to try and review?
- Can I use a competitor coupon for a free item at Publix?
- Does Publix accept their competitors giftcards as a form of payment?
And here are the answers!
1.Skyler wants to know: Did I read that there is a Senior Citizen Day on Wednesday at Publix?
Christy: **UPDATE** It looks like I was mistaken when I originally said that there is a senior discount in Florida – according to Publix corporate there is no senior discount at Florida stores. Sorry for the confusion guys – and thank you, commenters! Those of you in other states might want to ask your Customer Service desk for more details as there may be certain restrictions there too.
Michelle: Here is Georgia it is Wednesday but I can’t speak for other areas. I suggest you ask your store to make sure they participate and if there are any exclusions.
2. Kathryn wants to know: I am new to Publix – our store just opened Wednesday and I still have alot of questions. I have noticed that you list Publix coupon booklets in your match ups for different items. I went to my Publix and the customer service lady said all booklets and information would be at the info section at the front of the store. Is this correct?
Not all booklets will be found at your store – most people find 1 or 2 out of every 4 booklets that we report on the site. That’s because booklets can vary by area and by store. Some booklets CAN be found in the front turnstyle with the weekly Publix ad, and others might be found in freestanding displays throughout the store. Just keep an eye out as you shop and you may get lucky!
3. Corin wants to know: This isn’t really coupon related but I’m curious… what do you do when you and/or your family really dislike a product that you have been asked to try and review? Has that even happened before?
Michelle: I am very proud of my site and work very hard on it. I have the luxury of only sharing information or products that I feel are worth passing on to you guys. If it is not something I feel comfortable reviewing I politely decline the offer. While getting to try new products might be fun…it is not worth compromising my values for a freebie!
Christy: I’ve had this situation come up over on my site. I can think of one item in particular that I was asked to try and review. I tried the product with a few friends and none of us liked it very much at all. I contacted the company to let them know that I was still willing to post the review for the product on my site, but that I would be honest in my assessment and share the fact that we all disliked the product. The company decided they would rather I not post any review rather than have a negative review go out 
.
4. Stephen wants to know: Kroger sends me coupons every month or two, and some of them are store coupons for free items. Our Publix (ATL area) considers Kroger a competitor, but I’ve never tried to use a coupon for a free item from a store. Will they take them?
Michelle: Per the Publix coupon policy Q&A, Publix will accept a competitor’s coupon for a private label item. They view this as an opportunity for them to introduce customers to Publix brand products. So if your store accepts Kroger coupons you should be able to use those store coupons on the equivalent Publix brand items. Of course, you should confirm this with your store.
Christy: We don’t have any Krogers here in Florida, but I know that my Publix will take competitor coupons for free items. As Michelle says it’s always best to check with your store’s Customer Service Desk before you try to check out to be sure!
5. Erika wants to know: Does Publix accept their competitors giftcards as a form of payment?
Christy: Gift cards are prepaid to the store in question. So if you bring a Target gift card for $50 in to your Publix, there are a couple problems. First, Target has already collected the $50 for that gift card. Publix will never get any of that money. Second, Publix has no way of ascertaining how much money is actually on the gift card. So for these reasons, Publix will not accept competitor gift cards.
Michelle: No. Gift cards are a form of payment and not a coupon. Publix only accepts their own gift cards as a form of payment.
Publix gladly accepts cash, checks with proper identification, debit cards and five types of credit cards. These include American Express, Visa, MasterCard, Revolution Money, and Discover Network. They also participate in the WIC program and the Electronic Benefits Transfer program.
I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. If you have a question you’d like to see answered, email me at contactiheartpublix@gmail.com.
just cslled publix in lakeland fl….no senior discount in florida!!:(
Publix corporate stated in their Facebook that it is not in Florida. How confusing. It must be on a store-by-store basis.
Now I will have to check my ads on Thursday. I don’t fall into the senior category and I don’t shop for any seniors, so I’ve never thought about it beyond that….I just I know I have seen the little box on the front page of the Publix ad for the senior discount a number of times. However, I also look at scans of ads from other states on a regular basis. So maybe I am confused? I’m sorry if I gave you guys the wrong information – I’ll keep you posted about what I find out!
Hi, Christy what is the link to your website. I enjoy both Michelle and your information. I live in Florida.
Hiya Peggy! You can find me over at Winn Dixie on a Dime.
Our home is in southwest alabama. We shop at Publix in Pensacola, Fl.
We are both seniors and have asked for the 5% discount. We were told that it is not available in the Pensacola area srores.
Also, they do not double coupons.
Is there anything we can do?
We seniors can use all the help we can get these days.
William
I live in Daphne, Al. and we have 3 publix’s here. One in Spanish Fort (eastern shore mall), Daphne (hwy 98), and in Fairhope(hwy 98). Why do you go all the way over to Pensacola to shop? Is it because of the tax? I have no idea if our publix’s offer a seniors discount or not though. Ok, just called the one in Spanish Fort, Al. and they do not have a senior discount.
Thanks for the info. We live sixty miles north of Pensacola. It is much closer for us to drive to Pensacola than to Daphne or Spanish Fort. We shopped at Publix when we lived in SW Fl.
Oh, sorry, I thought maybe you were more south like me. They don’t do double cpns here in bama either. I don’t know why they choose to do different things in different areas.
Here in Alabama the Senior discount is on Wednesdays. I found out by accident when i was home visiting and went to Publix with my Daddy. He now does the grocery shopping on Wednesdays.
Thans for the info. We live 60 miles north of Pensacola, Fl and shop at the Publix on 9th Avenue. As I have come to find Publix does not have a senior discount in Fl.
Were in Alabama is this? If you don’t mind me asking. I live south in Daphne, Spanish Fort area near Mobile and I just called this morning to the one in Spanish Fort and they said they don’t do senior discount. I think that stinks that some do certain discounts and some don’t. I’m not a senior but it’s wrong to not to have the same discounts, you know?
The issue with some Alabama stores doing it and some not is because not all the Alabama stores are in the same district. It’s the same thing with there being differences between stores in, say, Pensacola and Miami. The lower Alabama stores (Daphne, Spanish Fort, Orange Beach, Gulf Shores) are in the same district as some of the Pensacola stores (Pine Forest, Mobile Highway, Perdido) so that group follows the same rules. However, if you go farther north in Alabama it gets out that district and different rules would apply. The only difference to the group I mentioned is stuff that can’t be controlled because of state laws – like how in Orange Beach you can buy one of a BOGO and get it half off but in Pensacola you have to buy both to get the deal. That’s a difference between Florida and Alabama law, nothing to do with Publix.
I was told at my publix here in bama that they won’t take a competitors (target) cpn for their store brand items, cause they have to follow whatever is on the cpn. I know it’s in their policy, and said so, but they said they still have to go by what’s on the cpn. So I guess not every store will honor that part of the policy, so you might want to ask before you get to the register.
Lisa, is Target considered a competitor for you? If YES, I would contact corporate and ask them to sort-things-out with the store manager.
If Target is a competitor, you are able to use coupons such as “Save .50 when you purchase two Market Pantry macaroni and cheese.” When purchasing Publix mac and cheese.
Yes target is a competitor, and I knew what the policy says on this and told the manager that even though it says this but the cpns wording tops the policy, she said yes. They have to go on what the cpns say. I was thinking then why is it they even take a competitor’s cpns if the cpns says they are for another store only?! Didn’t say this to her though, I figured I’d ask someone else next time just to see what they say.The employees here are super nice, helpful and cpn friendly, so don’t want to push the issue too much right off you know? I asked so that way when I got to the register I didn’t hold up the line.
Thanks for your advice! I figured if I ask again someone different and get the same answer I’ll call corporate.
Here in SC the senior discount is on Wednesdays as well.
I love this site and attribute our mass savings to your hard work and dedication to creating this site for our use. Thank you sooooo much! While I have become very comfortable with coupon usage and my Publix’s policy, I am curious about one thing. Several times I’ve seen under the weekly ad where coupon links are listed, “Good deal if you find the blinkie or peelie, etc”. Can you stack a blinkie or peelie for an item with a mq?
Not unless it’s a store cpn. Usually though I think the peelies $ blinkies are manufacturers cpns. So you can’t use 2 manufacturers cpns together on one item.Only one store and one manufacturers cpns together on an item.