April 25, 2012
Keep sending in those questions – we love to answer them! Just remember if we didn’t get to your question this week…we will do our best to cover it another week!! As always a big thanks to my buddy Christy over at Winn Dixie on a Dime who gives me so much help to get the questions answered.
Remember–there is a tab at the top of the site called “Q & A” where you can find the questions and answers from past weeks!
Here are this week’s questions:
- Did I read that there is a Senior Citizen Day on Wednesday at Publix?
- The Customer Service person at my store said all booklets and information would be at the info section at the front of the store. Is this correct? ?
- What do you do when you and/or your family really dislike a product that you have been asked to try and review?
- Can I use a competitor coupon for a free item at Publix?
- Does Publix accept their competitors giftcards as a form of payment?
And here are the answers!
Christy: **UPDATE** It looks like I was mistaken when I originally said that there is a senior discount in Florida – according to Publix corporate there is no senior discount at Florida stores. Sorry for the confusion guys – and thank you, commenters! Those of you in other states might want to ask your Customer Service desk for more details as there may be certain restrictions there too.
Michelle: Here is Georgia it is Wednesday but I can’t speak for other areas. I suggest you ask your store to make sure they participate and if there are any exclusions.
2. Kathryn wants to know: I am new to Publix – our store just opened Wednesday and I still have alot of questions. I have noticed that you list Publix coupon booklets in your match ups for different items. I went to my Publix and the customer service lady said all booklets and information would be at the info section at the front of the store. Is this correct?
Not all booklets will be found at your store – most people find 1 or 2 out of every 4 booklets that we report on the site. That’s because booklets can vary by area and by store. Some booklets CAN be found in the front turnstyle with the weekly Publix ad, and others might be found in freestanding displays throughout the store. Just keep an eye out as you shop and you may get lucky!
3. Corin wants to know: This isn’t really coupon related but I’m curious… what do you do when you and/or your family really dislike a product that you have been asked to try and review? Has that even happened before?
Michelle: I am very proud of my site and work very hard on it. I have the luxury of only sharing information or products that I feel are worth passing on to you guys. If it is not something I feel comfortable reviewing I politely decline the offer. While getting to try new products might be fun…it is not worth compromising my values for a freebie!
Christy: I’ve had this situation come up over on my site. I can think of one item in particular that I was asked to try and review. I tried the product with a few friends and none of us liked it very much at all. I contacted the company to let them know that I was still willing to post the review for the product on my site, but that I would be honest in my assessment and share the fact that we all disliked the product. The company decided they would rather I not post any review rather than have a negative review go out .
4. Stephen wants to know: Kroger sends me coupons every month or two, and some of them are store coupons for free items. Our Publix (ATL area) considers Kroger a competitor, but I’ve never tried to use a coupon for a free item from a store. Will they take them?
Michelle: Per the Publix coupon policy Q&A, Publix will accept a competitor’s coupon for a private label item. They view this as an opportunity for them to introduce customers to Publix brand products. So if your store accepts Kroger coupons you should be able to use those store coupons on the equivalent Publix brand items. Of course, you should confirm this with your store.
Christy: We don’t have any Krogers here in Florida, but I know that my Publix will take competitor coupons for free items. As Michelle says it’s always best to check with your store’s Customer Service Desk before you try to check out to be sure!
Christy: Gift cards are prepaid to the store in question. So if you bring a Target gift card for $50 in to your Publix, there are a couple problems. First, Target has already collected the $50 for that gift card. Publix will never get any of that money. Second, Publix has no way of ascertaining how much money is actually on the gift card. So for these reasons, Publix will not accept competitor gift cards.
Michelle: No. Gift cards are a form of payment and not a coupon. Publix only accepts their own gift cards as a form of payment.
Publix gladly accepts cash, checks with proper identification, debit cards and five types of credit cards. These include American Express, Visa, MasterCard, Revolution Money, and Discover Network. They also participate in the WIC program and the Electronic Benefits Transfer program.
I hope our answers to these questions were helpful! Make sure you ‘tune in’ next week for even more Q&A with I Heart Publix. If you have a question you’d like to see answered, email me at firstname.lastname@example.org.