February 1, 2012
So….let’s hear it! What would you say to someone who asks the following:
At my Publix, I try to go only one cashier, who is always working on the days and times that I go. She’s extremely knowledgeable with not only our Publix store’s coupon policy, but also about coupons in general-which we all know are two very awesome things for a cashier to have knowledge about! She’s very patient, and is sure to check and double check to be sure everything scans correctly and that my total is exactly as I had expected it would be. She understands how much time and planning goes into large couponing trips and is just the sweetest woman all around. I always tip her in something, today it was a 32oz Nestle creamer, a few weeks ago with the pasta sale it was three pounds of pasta.
She’s such an absolute pleasure, as we all know how stressful it can be at the store sometimes when detailed lists go wrong. Today in particular, I had a very detailed couponing trip which was immediately foiled when I realized they had absolutely none of the Natures Bounty vitamins in price ranges that I needed for my overage (the least expensive I could find was around $13!!), and then that they had absolutely none of the Gas-X that I needed for overage….or the KY products for overage. All of my overage items went right out the door and it was pretty stressful for the rest of the trip trying to work around it: until I was greeted by this cashier (who was happy to take me in her lane, even though she was stationed at the 10-items-or-less aisle).
Today I told the manager how incredibly amazing she is and that she really makes my trips so much more pleasurable at Publix…the manager told me that (at 9:30 am) I wasn’t even the first customer to praise about her for the day haha! Now, (and I promise I’m getting to the actual question) there are a few other cashiers at the store that are…well..absolute nightmares to check out with. Very bad attitudes from the moment I walk up, whether I’ve told them that I have coupons yet or not. Once I tell them that I’ll be using coupons, though…well their attitudes don’t get any *better*, let’s just say. With these cashiers, I always have coupon scanning/approving issues (with my wonderful cashier that I’ve been speaking about above, I have never had a single issue with coupons scanning or needing approval, because she *knows* the coupon policy while these cashiers don’t seem to). I always find myself defending (politely) my right to use whatever coupon, which I shouldn’t have to do-and it’s usually over very simple coupons, not complicated stacking or anything like that. It’s extremely frustrating to me and I feel that I’m training *them* on what *their* job allows as far as coupons go.
So I have a few questions regarding the experience of others in relation to mine. Do you have a favorite cashier, and absolutely dread the thought of them not being available when it’s time for checkout? Have you had to deal with extremely rude and un-knowledgeable cashiers during checkout in couponing trips, and did you just try to get through it go along your way, or mention something to the cashier and/or bring this up to the manager?