Okie dokie guys…I have been bombarded with emails about folks having issues using coupons at Publix since the most recent coupon policy change. Here’s the line in the coupon acceptance policy that seems to be causing a bunch of you guys issues:
- We do not accept coupons that Publix determines to be printed incorrectly. For example, a coupon missing a size requirement or other standard coupon details.
Now, I did notice this in the policy but really assumed that the intent of that was to prevent folks from using coupons that were modified or had been tampered with somehow…just another way of saying they aren’t going to accept fraudulent coupons.
I fear that some cashiers may be taking the wording very literally and possibly to the extreme. We all know that many companies don’t list sizes on coupons…well–because sometimes their product may only have one size so it’s not necessary. Some may not print that wording to allow folks to grab any item that floats their boat, etc. As you can see from the above Old El Paso coupon I printed today…it has no size requirement but is quite valid and available on Coupons.com right now!
While I understand completely what the Publix folks are saying with this part of the coupon policy, I think the first part of the sentence is where the focus should be. The most important thing is that the coupon not appear to be printed incorrectly.
If there is any question about the validity of a particular coupon, that is when the example should come into play. If there is no reason for the store to think that the coupon is printed incorrectly, then the example is of no consequence.
I love hearing from you guys but I am afraid that I really can’t help with the issues. I am always here for you to vent to if needed…but I am just another Publix shopper. I have to giggle when you guys ask me to talk to Publix to see if they can fix the issues. I don’t know anyone at Publix other than the folks smile and greet me at my local store. I do wish I had a “big wig” Publix buddy to chat with every once in a while – but I don’t. I’d suggest maybe talking to the manager at your store and getting some feedback from them. I really think the intent of the policy is valid…it’s just being nit-picked a bit Publix has always had a very generous coupon policy…I think it may just take some time to work out the kinks of the new policy.
I know lots of you have had issues…even folks having issues redeeming Publix coupons with LU numbers. That one really surprised me!! Feel free to vent or share your experience in the comments.