If you have a question about couponing at Publix, this is the place to find the answer! Each week my buddy Christy and I have a little coupon question and answer session here on Ask I Heart Publix. Keep sending in those questions - we love to answer them! Just remember if we didn't get to your question this week...we will do our best to cover it another week!!
Remember--there is a tab at the top of the site under "About" titled “Ask I Heart Publix” where you can find the questions and answers from past weeks!
Here are this week’s questions:
- Are many of the Publix sale items regional?
- Will Publix take a coupon I've forgotten along with my receipt?
- Do you have a rule for how many of your giveaways a person can win in a certain period?
- Is there a way to redeem Upromise offers after the fact?
- Can I use Visa gift cards to make my own gas card deal?
And here are the answers!
1. Blair wants to know: A lot of times I go in to my local Publix to shop with my list and coupons I’ve made using your website and matchups, and when I get there several of the items that were supposedly BOGO or on sale, are not. Two recent examples are Blue Bell Ice Cream and Friendship Sour Cream. What's up with that - are a lot of Publix sale items regional?
Christy: Occasionally there will be regional differences in Publix sale items, but for the most part I think they are usually very similar from area to area. I think a number of people commented that the Friendship Sour Cream BOGO seemed to be regional but I'm not sure about Blue Bell. I live in North Central Florida and I have been using Michelle's Publix lists for years and I can only think of a handful of sale items that I didn't find at my store over all the time I've been using her lists.
I will note that even if I don't find a sale sign for an item that should be on sale, I will have my cashier or customer service price check the item for me. Often the sign has just gotten moved accidentally or perhaps it was it was missed when they were putting signs up.
Michelle: Yep, there may be some regional difference but there will not typically be many if any in a given week. I always put that little notation at the top of each ad. I try to note the differences when folks let me know but there is just no way on earth I can check all the different ads in each area. So--if you see a regional difference...let me know and I will make the addition or notation.
2. Blair also wants to know: I think this has been answered before but if I had coupons for some items that slipped into the bottom of my purse that I didn't get to use and I found them after I got home, did someone day you could take them and your receipt to customer service and they'd adjust it?
Christy: I have to say that I LOVE that Publix will do this! With a rambunctious toddler around, I forget or misplace at least one or two coupons each week. The stores in my area are so wonderful about accepting my coupons with my receipt during my next visit. I believe that I have read that most stores are just as accommodating. Just another reason to Heart Publix!
Michelle: Yep--they understand that in the chaos of trying to checkout - we can forget a coupon or two. Gotta love that great customer service!
3. Anonymous wants to know: I recently won one of your giveaways (YAY!) and I was thrilled to get my prize. I'm wondering if I should wait a certain period of time before I start entering your giveaways again - do you have a rule about how many times a person can win in a certain time frame?
Congratulations on your win…and feel free to keep entering future giveaways too!
The only "rule" is that one person can't win more than one prize in a particular giveaway or set of giveaways. Even though there are multiple opportunities to win some giveaways (1 entry if you "like" I Heart Publix on Facebook, another entry if you leave a comment answering a question I've asked, etc), you can only win one prize in that giveaway. I use a randomizer to choose winners...so it's all up to that plugin
4. Marie wants to know: I am getting really frustrated with Upromise. I have been having lots of problems with redeeming their offers. I got the card from my customer service desk and I load the offers to my card…but then when my cashier tries to scan the card, it won't scan. Is there anything I can do to get credit for my purchase after the fact - maybe call Upromise?
Christy: I don't have a solution to your problem, but I can definitely commiserate! I always have problems with Upromise deals too…but unfortunately my problems are all of my own making ;). 9 times out of 10 I plan to redeem a Upromise offer and then forget to have the cashier scan my card. I always remember as I am walking out of the store.
Recently I had the bright idea to add my Upromise card number to a phone app I use for storing loyalty card information for other stores and I actually remembered to have my cashier scan it - and wouldn't you know it, the app wouldn't scan! If anyone has had luck with getting credit for purchases after the fact, I would love to know how!
Michelle: I also forget to use that dang card! I have never had issues with it scanning but mine is more user error. I try to get out my keys as a reminder. As far as I know there is no way to get credit after the purchase. You might be able to return the item then have them ring it up for you again with the card? Not the best option but a possibility.
If your card isn't scanning you might want to grab another one...that one might just have an issue?
5. Mellie wants to know: I read in the forum that there is a $10/$50 Visa Gift Card coupon in the upcoming Health & Beauty flyer. I'm wondering if I can pick up a couple Visa Gift Cards and then use them to make my own gas card deal. I am out of gas cards and any savings is better than none…if it works!
Christy: I don't see why you couldn't use your Visa gift cards to purchase gas cards. After you've purchased the Visa gift cards, you can basically treat them like cash - they don't have any purchase restrictions. However, remember that the Visa gift card deal isn't quite as good as the gas card deal - you'll pay around $5 to activate each Visa gift card so you only really "save" $5 per $50 card.
Also remember that it takes at least an hour or two for the cards to activate - so you will want to wait until the next time you shop to use the card(s).
Michelle: Christy has this one covered. Folks always grump about the Visa deal but since I never get any of the mailed $5 discounts...this is basically the same savings for me. I see it as trading cash for a gift card. It can be used the same provided that you allow that wait time.
I hope our answers to these questions were helpful! Make sure you 'tune in' next week for even more Q&A with I Heart Publix. We are really running low on questions to answer, so if you have a question you'd like to see answered, PLEASE send it in!! Just email me at firstname.lastname@example.org.