Coupon Question And Answer – Ask I Heart Publix 6/4

coupon question and answer
If you have a question about couponing at Publix, this is the place to find the answer! Each week my buddy Christy and I have a little coupon question and answer session here on Ask I Heart Publix. Keep sending in those questions - we love to answer them! Just remember if we didn't get to your question this week...we will do our best to cover it another week!!

Remember--there is a tab at the top of the site under "About" titled “Ask I Heart Publix” where you can find the questions and answers from past weeks!

Here are this week’s questions:

  1. Are many of the Publix sale items regional?
  2. Will Publix take a coupon I've forgotten along with my receipt?
  3. Do you have a rule for how many of your giveaways a person can win in a certain period?
  4. Is there a  way to redeem Upromise offers after the fact?
  5. Can I use Visa gift cards to make my own gas card deal?

And here are the answers!

1. Blair wants to know: A lot of times I go in to my local Publix to shop with my list and coupons I’ve made using your website and matchups, and when I get there several of the items that were supposedly BOGO or on sale, are not. Two recent examples are Blue Bell Ice Cream and Friendship Sour Cream. What's up with that - are a lot of Publix sale items regional?

Christy: Occasionally there will be regional differences in Publix sale items, but for the most part I think they are usually very similar from area to area. I think a number of people commented that the Friendship Sour Cream BOGO seemed to be regional but I'm not sure about Blue Bell. I live in North Central Florida and I have been using Michelle's Publix lists for years and I can only think of a handful of sale items that I didn't find at my store over all the time I've been using her lists.

I will note that even if I don't find a sale sign for an item that should be on sale, I will have my cashier or customer service price check the item for me. Often the sign has just gotten moved accidentally or perhaps it was it was missed when they were putting signs up.

Michelle: Yep, there may be some regional difference but there will not typically be many if any in a given week. I always put that little notation at the top of each ad. I try to note the differences when folks let me know but there is just no way on earth I can check all the different ads in each area. So--if you see a regional difference...let me know and I will make the addition or notation.

2. Blair also wants to know: I think this has been answered before but if I had coupons for some items that slipped into the bottom of my purse that I didn't get to use and I found them after I got home, did someone day you could take them and your receipt to customer service and they'd adjust it?

Christy: I have to say that I LOVE that Publix will do this! With a rambunctious toddler around, I forget or misplace at least one or two coupons each week. The stores in my area are so wonderful about accepting my coupons with my receipt during my next visit. I believe that I have read that most stores are just as accommodating. Just another reason to Heart Publix!

Michelle: Yep--they understand that in the chaos of trying to checkout - we can forget a coupon or two. Gotta love that great customer service!

3.  Anonymous wants to know: I recently won one of your giveaways (YAY!) and I was thrilled to get my prize. I'm wondering if I should wait a certain period of time before I start entering your giveaways again - do you have a rule about how many times a person can win in a certain time frame?

Congratulations on your win…and feel free to keep entering future giveaways too!

The only "rule" is that one person can't win more than one prize in a particular giveaway or set of giveaways. Even though there are multiple opportunities to win some giveaways (1 entry if you "like" I Heart Publix on Facebook, another entry if you leave a comment answering a question I've asked, etc), you can only win one prize in that giveaway. I use a randomizer to choose it's all up to that plugin :-)

4. Marie wants to know: I am getting really frustrated with Upromise. I have been having lots of problems with redeeming their offers. I got the card from my customer service desk and I load the offers to my card…but then when my cashier tries to scan the card, it won't scan. Is there anything I can do to get credit for my purchase after the fact - maybe call Upromise? 

Christy: I don't have a solution to your problem, but I can definitely commiserate! I always have problems with Upromise deals too…but unfortunately my problems are all of my own making ;). 9 times out of 10 I plan to redeem a Upromise offer and then forget to have the cashier scan my card. I always remember as I am walking out of the store.

Recently I had the bright idea to add my Upromise card number to a phone app I use for storing loyalty card information for other stores and I actually remembered to have my cashier scan it - and wouldn't you know it, the app wouldn't scan! If anyone has had luck with getting credit for purchases after the fact, I would love to know how!

Michelle: I also forget to use that dang card! I have never had issues with it scanning but mine is more user error. I try to get out my keys as a reminder. As far as I know there is no way to get credit after the purchase. You might be able to return the item then have them ring it up for you again with the card? Not the best option but a possibility.

If your card isn't scanning you might want to grab another one...that one might just have an issue?

5.  Mellie wants to know: I read in the forum that there is a $10/$50 Visa Gift Card coupon in the upcoming Health & Beauty flyer. I'm wondering if I can pick up a couple Visa Gift Cards and then use them to make my own gas card deal. I am out of gas cards and any savings is better than none…if it works!

Christy: I don't see why you couldn't use your Visa gift cards to purchase gas cards. After you've purchased the Visa gift cards, you can basically treat them like cash - they don't have any purchase restrictions. However, remember that the Visa gift card deal isn't quite as good as the gas card deal - you'll pay around $5 to activate each Visa gift card so you only really "save" $5 per $50 card.

Also remember that it takes at least an hour or two for the cards to activate - so you will want to wait until the next time you shop to use the card(s).

Michelle: Christy has this one covered. Folks always grump about the Visa deal but since I never get any of the mailed $5 discounts...this is basically the same savings for me. I see it as trading cash for a gift card. It can be used the same provided that you allow that wait time.

I hope our answers to these questions were helpful! Make sure you 'tune in' next week for even more Q&A with I Heart Publix. We are really running low on questions to answer, so if you have a question you'd like to see answered, PLEASE send it in!! Just email me at


  1. Wendi says

    If you use the Visa gift cards at the gas station, just make sure you go in and prepay. If you use it at the pump, it will place a hold on the card for 2-3 business days and you won’t be able to use the card to pay for the gas or anything else until the hold is lifted. The last time I had one, I even went inside and told the cashier I was prepaying, but she rang it as a pre-authorization and put a hold on it anyway. Very frustrating, especially if that card was your gas budget for the week! Make sure to tell them you are prepaying, as if you were using cash, and not pre-authorizing.

    • Christy says

      Another option would be to just use your $50 Visa card to buy a $50 gas card at Publix the next time you shop. An extra step at Publix would help to avoid all the issues at the pump.

  2. Laurel says

    I treat my Upromise card like I do my coupons. When I am getting ready to go shopping I put it in with the coupons I will be using that trip.So when I do check out I pull it out with the rest of my coupons. I found that this is the only way I can remember.

  3. Twila Moncada says

    I like the idea of treating the Upromise card like a coupon. I will start doing that. I already do the same for my Publix digital coupons, I add a post it note to my coupon pile with a note on it of what product it is for and how much so that I remember to put my phone # in the credit card machine.

  4. Contessa says

    Agree – I also treat my Upromise card like a coupon:

    All of my coupons that I think I will use for a particular shopping trip, plus my shopping list (that I made from IHP, thank you thank you!!) I put in a little plastic zipper pouch, the kind schoolkids use for pencils and such. I have a second empty pouch and as I shop, I transfer the coupons I am using into the empty pouch. I just have both pouches open beside my purse in the shopping cart. I leave the Upromise card in the empty pouch all the time so it is right there and I get it scanned as I am handing over that days coupons.

    I also had problems with getting my Upromise card to scan correctly. I registered the card but it kept not showing up as me having an account. The folks at Upromise customer service were SO unhelpful and they kept saying “Uh, um, we’ll have to get back to you on that, we’ll call you”. Really, that is what they said. Then the next time I called they said they didn’t know how to fix it and to get a new card. I did that and same thing, it wouldn’t scan. I got a THIRD card and it finally registered. I think I had to use a different phone number each time or something like that, because it kept saying you already have an account even though the card(s) didn’t work. I remember it was a pain in the neck and I missed a whole bunch of deals at Publix but at least I have it now and I never take it out of the plastic pouch so that I always have it handy.

  5. Rachel says

    My local store no longer accepts coupons after the transaction. That being said, if it’s within seconds of checkout they might bend the rule, but they are no longer honoring coupons brought in later that day or week. Sadly, people were abusing the privilege, so it’s gone. I can’t blame them. I saw some crazy scenarios on my way past customer service!

    That being said, just double check with your local store. I use the “two-pouch method” too, and I find that I rarely miss a coupon now!

    • Laura S says

      A few weeks ago I had missed a $1.00 coupon and took it to cust service right after checkout. She looked at my receipt and said I see lots $1 off coupons so I have no way to tell if you used one on that product. Dumbfounded I said “if I used it then how could I still have it to give you?” She said you might have had 2 and be trying to double your discount on that item. I said return the item, give me my money back on it then I’ll go re-buy it and use my coupon this time. Jeez what a hassle and an insult to basically be accused of trying to cheat them out of $1.

      • Wendi says

        That is sad. I’ve been shopping at the same Publix for many years and they have some employees that have been there for just as long. In the past year or so, I’ve definitely seen a change in their attitude toward coupons and it’s because of those who abuse and take advantage. Some of the cashiers have told me about people who go through their line and try to sneak coupons in their pile for items that they didn’t buy, and they do it consistently every time they come in the store, so they don’t think it’s an accident, which they admit honestly does happen from time to time. I wish people would be honest and considerate so we’d get our old Publix fantastic attitude back!

  6. Leann says

    I loaded the ziplock deal on my upromise account then forgot to scan my card, I remembered when I got to the car so I took it all to customer service, she reversed it & rescanned with my card but it still never showed up in my upromise account. I’ve gotten to where I don’t bother much with it anymore, I wish it worked as well as saving star works, they post deposits to your account within a day or two, upromise seems to take forever:( I really wish there was a way to use saving star at Publix.

  7. Casey says

    I was having the same issue with remembering to scan my upromise card so I have placed the card in with all my publix coupons like Laurel was saying. As far as the trouble scanning my card at the register I haven’t had any issues. I use the full size card b/c I have had issues with scanning other cards I keep on my key ring. I believe they get scratched and that’s what causes the issue. Hope this helps :)

Leave a Reply

Your email address will not be published. Required fields are marked *

(All posts may contain affiliate links and/or have sponsored content. Read my disclosure policy.)